As far as feedback on performance:
· Your team is very strong in managing projects including all of the small details that I don’t notice
· Your engineers do a fantastic job of thinking through our problems and turning them into effective solutions
· I really appreciated the quality control videos like the one where you compressed the peanuts with weight and then punctured it to test its propensity to burst – that gave me a lot of confidence in the quality
· I really appreciated when you let me know that some of the bones had small marks from stacking – it helped me to anticipate future problems and I really appreciated that transparency. We really value that. I also appreciated that you came up with a solution to fix the problem
· Your project management is very very strong and you make it very easy to keep track of everything especially because I have a hard time keeping track of everything myself
· You are always fair on pricing and try to negotiate the best price with ancillary suppliers for boxes, packaging, etc.
· Overall we feel fortunate to have Kenvox as our partner!