One of the biggest barriers and risks when doing business with a China-based manufacturer is communication. Since the majority of English speakers are inexperienced in processes, they lack the expertise to correctly and effectively communicate to both the customer and internal project teams. An additional factor is the lack of English speaking management in these companies.
Kenvox employs sales directors who have the ability to monitor communications and are fluent in both English and the manufacturing process. Executive management, including the Vice President, are also fluent in English, providng another layer of communcation security.
Teamwork is vital to successful projects. For each project, a team will consist of at least a project team leader, product development manager, R&D engineer, outsourcing engineer, and quality engieer. All correlations between departments are handled via our ERP system so that no step is missed and all processes are traceable. This provides a solid project base which allows personnel to be seamlessly interchangeable.
3-level Conmmunication System